SHIPPING POLICY
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Dermato Singapore Pte Ltd ("we" and "us") is the owner of (https://www.profroyal.com) ("Website"). By placing an order on this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
a. GENERAL
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
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b. SHIPPING COSTS
Shipping costs are calculated during checkout based on the weight of the items. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
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c. RETURNS
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c. (a)RETURN DUE TO CHANGE OF MIND
Dermato Singapore Pte Ltd will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.
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Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
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Once returns are received and accepted, refunds will be refunded back to your payment method. We will notify you once this has been completed through email.
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Dermato Singapore Pte Ltd will refund the value of the goods returned but will NOT refund the value of any shipping paid.
c. (b) WARRANTY RETURNS
Dermato Singapore Pte Ltd will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Dermato Singapore Pte Ltd to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
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(a) refund to your payment method
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(b) a replacement item sent to you (if stock is available)
d. DELIVERY TERMS
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d. (a) TRANSIT TIME (SINGAPORE)
3-5 business days.
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d.(b) TRANSIT TIME INTERNATIONALLY
Generally, orders shipped internationally are in transit for 10 - 30 days. Courier service is provided by Singpost.
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d. (c)CHANGE OF DELIVERY ADDRESS
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
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d. (d) ITEMS OUT OF STOCK
If an item is out of stock, we will wait inform you and wait for the item to be available before dispatching your order.
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d. (e) DELIVERY TIME EXCEEDED
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
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d. (f) CUSTOMS CLEARANCE
We are not liable in the event of delay in customs clearance at your country and there is no refund in case goods are confiscated by your Customs for any reasons.
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e. TRACKING NOTIFICATIONS
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by Singpost
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f. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
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g. DUTIES & TAXES
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g. (a) SALES TAX
Sales tax has already been applied to the price of the goods as displayed on the website. Our price is ex-Singapore and our responsibility ends when we hand over the merchandise to courier for transfer to your address.
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g. (b) IMPORT DUTIES & TAXES
We are not liable and not responsible for customs taxes and duties in your country for international shipments.
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h. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
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i. INSURANCE
Parcels are insured for loss and damage up to the value as stated by the courier.
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i. (a) PROCESS FOR PARCEL DAMAGED IN-TRANSIT
We will process a refund or replacement as soon as Singpost has completed their investigation into the claim.
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i. (b) PROCESS FOR PARCEL LOST IN-TRANSIT
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
j. CUSTOMER SERVICE
For all customer service enquiries, please email us at service@profroyal.com
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